What is freight forwarding?

Freight forwarding is a service that helps businesses and individuals to organize and manage the shipment of goods from one place to another. Freight forwarders arrange the transportation, handle documentation, and ensure that the goods reach their destination safely and on time.

Why do I need a freight forwarder?

Freight forwarders have expertise in shipping logistics, customs regulations, and documentation. They can save you time and effort by efficiently handling the complexities of international shipping, ensuring your goods are delivered smoothly.

How do I choose the right freight forwarding company?

Consider factors like experience, reputation, services offered, global network, and customer reviews. Look for a company with a strong track record in handling shipments similar to yours and one that provides excellent customer support.

What types of services do you offer?

We offer a wide range of services, including ocean freight, air freight, land transportation, customs clearance, warehousing, cargo insurance, and supply chain solutions. Our goal is to provide comprehensive shipping services tailored to your specific needs.

Can you handle both domestic and international shipments?

Yes, we specialize in both domestic and international shipments. Whether you need to move goods within the country or across borders, our experienced team can manage the entire process for you.

How do I get a quote for shipping my goods?

You can request a quote by filling out our online form Here or by contacting our customer service team directly. Please provide detailed information about your shipment, including the type of goods, dimensions, weight, origin, and destination,2` to receive an accurate quote.

How do I get access to the Customer Portal?

You can click the Customer Portal button at the top right hand side of any page. This will redirect you to an email for our employees who will set you up with access to our customer portal and provide you with further information.

Do you provide cargo insurance?

Yes, we offer cargo insurance to protect your goods against damage, loss, or theft during transit. Our team can assist you in choosing the right insurance coverage tailored to your shipment's needs.

What documents are required for international shipping?

The required documents vary based on the destination and nature of the goods. Common documents include commercial invoices, packing lists, bills of lading, export licenses, and certificates of origin. Our experts will guide you through the documentation process to ensure compliance with regulations.

How can I track my shipment?

You can track your shipment in real-time through our Costumer Portal. Simply enter your tracking number on our website, and you will get instant updates on your shipment's location and status.

What do I do if there is an issue with my shipment?

If you encounter any issues with your shipment, please contact our customer support immediately. Our dedicated team will work to resolve the problem promptly and keep you informed throughout the process.

Can you handle oversized or special cargo?

Yes, we have experience in handling oversized, heavy, and special cargo. Our team can arrange the necessary equipment and permits to ensure the safe and secure transportation of your unique shipments.

How far in advance should I book your services?

It's advisable to book our services as early as possible, especially for international shipments. This allows us to plan the logistics effectively, secure the best routes, and ensure timely delivery. However, we also accommodate urgent shipments and offer expedited services for time-sensitive cargo.